They have no loaner cars and no time line this is ridiculous. I think having a car at a dealership for a faulty part that is their fault (GMC) because it should not have gone bad at this point anyway for 30 days is outrages. The problem is they can't find the part for warranty purposes but they can find it for someone who is paying because part is out of warranty. I shared this story with **** and he said that is not the case they cannot find the part buy yet and still I can. I told him I made a call to another dealer telling them what the problem was and they told me they could have the car back to me in a couple of days I will just need to put a down payment for the part but then when I told him the part was under warranty he said oh well that is another story in that case we do not have the part. I ask him when was her going to be able to get the car repaired because I have been more than patient. I call and spoke to the service department manager **** ******* (spelling) who was nasty from the start of the conversation. Chevrolet can not and is not willing to give me a date when they will have the part in. I dropped the car off at the dealer August 31 and today is September 27. It was discovered the Catalytic converter was defective, and this part was still under warranty so it would need to go to the dealer for repair. Day 2 the check engine light came on on the vehicle I took it to ********* because ******* has a warranty on the car for 100 days. I just purchased a 2016 Chevy Trax with 47,417 miles on it from *******. At that time, we can also resubmit a claim to your extended service company for the engine mounts. Please bring the vehicle to our facility at the next occurrence and we will do everything possible to correct the issue. We value you as customer and are eager to correct the issue.Unfortunately, the engine light must occur while in our possession. At the time, their field engineer determined the mounts had not failed. The issue with the engine mounts would be an item possibly covered by your extended service company. At the time the vehicle was in for the service, we had field engineers from your extended service plan company do an inspection on the vehicle, and they also did not find an issue and declined any repairs. Several of our technicians had driven the vehicle for long stretches without this problem occurring. Unfortunately, when the vehicle had been diagnosed by our technicians with regards to the check engine light, no problem was observed. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Thank you for your concern, ******************, and we understand your frustration. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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